Complaints Procedure
At Astraterra, we value every client relationship. If our service has fallen short of your expectations, we want to know — and we will make it right.
Your Satisfaction, Our Priority
Astraterra Properties is committed to handling every complaint with transparency, professionalism, and urgency in full accordance with RERA guidelines. We take all feedback seriously as an opportunity to improve the standard of service we deliver to our clients across Dubai. Every complaint submitted will receive a formal acknowledgement within 24 hours, with a full resolution provided within 2 business days.
Acknowledgement
We confirm receipt of every complaint within 24 hours with a reference number and assigned case handler.
Resolution
Full investigation and written resolution delivered within 2 business days of receipt.
RERA Compliance
Our procedure aligns with the Real Estate Regulatory Agency's standards for client dispute resolution.
Confidentiality
All complaints are handled discreetly. Your personal information is never shared without consent.
How to Submit a Complaint
Step 1
Submit Your Complaint
Complete the complaint form below with full details of the issue, your contact information, and the outcome you are seeking.
Step 2
Receive Acknowledgement
Within 24 hours, you will receive a formal acknowledgement with a case reference number and the name of your assigned handler.
Step 3
Full Resolution
We investigate thoroughly and deliver a complete written resolution within 2 business days of receiving your submission.
Complaint Form
Please fill in the form below with as much detail as possible. Your submission will be sent directly to our client relations team via WhatsApp.
Other Ways to Reach Us
Phone
Visit Us
Oxford Tower, Office 502
Business Bay, Dubai
RERA Compliance
If you are not satisfied with our resolution, you have the right to escalate your complaint to the Real Estate Regulatory Agency (RERA). RERA is the governing body for real estate regulation in Dubai and provides an independent dispute resolution service for property buyers, sellers, tenants, and landlords. Visit rera.gov.ae to submit a formal complaint or contact them directly through the Dubai Land Department.